Modalities of order and price
Customers have the possibility to make all their orders from the Internet page: www.ciclofactoria.com Each client declares with full capacity to use credit cards and that they have sufficient funds to cover all the costs resulting from the purchase of products through Ciclofactoría. By clicking on the “Pay” button during the purchase process, the member declares to fully and unreservedly accept all of these General Conditions of Sale. The data registered by Ciclofactoría constitute the proof of the transactions made between Ciclofactoría and the members of its Private Community. Cyclofactory will confirm your order by sending an email. The contractual information is presented in Spanish and will be confirmed at the latest at the time of delivery. All taxes are included in the prices of our products, but do not include transport costs. Ciclofactoría reserves the right to modify its prices at any time, but the products will be billed on the basis of the rates in force at the time of registration of orders (subject to availability of the product), except for manifest typographical error . The products remain the property of the supplier until such time as the full payment of the price has occurred. Ciclofactoría reserves the right to reject an order from any member with whom it has a litigation.
Availability
Ciclofactoría will do everything possible to please all its customers in the demand of the products. In case of unavailability of the product after the order has been placed, the client will be informed by email of the cancellation of the order. As a result of this demand, the speed of the return in the customer’s bank account will depend on the type of bank card and the conditions of each bank. These deadlines are again specified in the “Delivery” clause.
Security
For your safety Ciclofactoría has relied on the payment system by credit card to a payment gateway (Redsys). The bank details entered are encrypted and transmitted securely to the bank’s servers and, subsequently, they are verified with the issuing bank to avoid possible fraud and abuse. This data entry procedure is guaranteed by SSL encryption technology (Secure Socker Layer) -128 bits, one of the most advanced and effective protection systems currently available, thanks to which no third party will have access via Internet to this relative information to the bank details entered by the customer. Only the Bank and PayPal have access to the banking data linked to these means of payment, so that Ciclofactoría does not know or record this information during the payment transaction.
Shipping
The supplier will send the products to the distribution warehouse, from where the products will go, whose final destination will be the address that the buyer establishes. Each time an order is sent, the buyer will receive an email. The transportation expenses will be at the buyer’s expense. The purchase order corresponding to the order will be available in Ciclofactoria, once the payment is confirmed, which can be viewed through the link: “My account”, from the issuance of the email. This original purchase order includes delivery costs and VAT.
Ciclofactoría will ask its clients to choose the place of delivery, having to specify their address, office or center where they want the product delivered. We make shipments twice a week: Tuesdays and Fridays. The delivery time after leaving the warehouse, will be 24/48 hours.
Each delivery is considered made from the provision of the product to the customer by the carrier, materialized by the control system used by the carrier. It is up to the recipient to check the order at the time of delivery and then make all reservations and claims that appear justified, including the possibility of rejecting the package, if it had been opened or if it has obvious signs of deterioration. All new products have a warranty of 2 years and used ones of 1 year.
Ciclofactoria reserves the right to assess the causes attributable to the exercise of the guarantee. If it happens, Ciclofactoría will reimburse the client the amount paid for this, or replace the product to the client for an equal one.
Reservations and claims should be directed to Ciclofactoría by email to the address info@ciclofactoria.com
Return
All products sold may be returned during fourteen (14) calendar days from the date of delivery, in accordance with the provisions of the Spanish Retail Trade Law.
Previously, the client must indicate his intention by email. Ciclofactoría will answer by means of another email specifying the precise instructions for the return of the product. The cost of return will be borne by the customer, as well as the previous shipment of cyclo-industry to the customer.
The refund in the customer’s account as a result of this return, will be made within fourteen (14) days from the receipt of the goods by cyclo-industry, reimbursing the price of the product, and never the shipping costs. The return can not take place in any case if the products supplied were manifestly object of use.
The products must be returned properly protected, in their original packaging, in a perfect condition (not damaged or soiled by the customer) with all accessories, instructions and documentation. They will be sent to the place specified by Ciclofactoría in the precise instructions for the return of the product sent by email.
In the event that the return is not accepted by the supplier because it is understood that the product whose return is intended to have been used, these products will remain in the distribution warehouse to be collected by the customer, for a period not exceeding thirty days from your return.
Neither can the packages be returned in which there is no attached element that allows the sender to be identified (order number, name, address, …). The expenses and risks linked to the return of the product will be borne by the sender, who must send them safely and with the necessary guarantees so that the returned merchandise arrives in perfect condition.
Through Ciclofactoria, returns of the purchased products can be made for the same amount. Once the returned products have been received, Ciclofactoría will verify that they are in good condition and will proceed to the payment of the amount paid minus the shipping costs, regardless of the amount of the returned product. Anyone who returns your product will receive an email informing you of the amount of your refund.
Warranty
The guarantees and after-sales services will be governed by Royal Legislative Decree 1/2007 of November 16, which approves the text of the General Law for the Defense of Consumers and Users. According to this norm, the seller is obliged to deliver to the consumer and user products that are in accordance with the contract, responding to him of any lack of conformity. The consumer and user has the right to repair the product, its replacement, the price reduction or the termination of the contract.
Liability, litigation and applicable legislation
Ciclofactoría could not be considered responsible for the breach of the contract concluded in case of breakage of stock or unavailability of the product, force majeure, disturbance or total or partial strike, in particular, postal services and means of transport and / or communications, flood or fire. In case of litigation, the member will be directed by priority to Ciclofactoría to obtain a friendly solution.
The Courts of Zaragoza are the only competent ones. The present general sales conditions will be interpreted in Spanish and will be carried out in accordance with Spanish law. Any disagreement that may arise due to its validity, its interpretation or its execution shall be presented to the Courts of Zaragoza, to which expressly exclusive attribution of competence is made.
Modification of the general conditions of sale
Ciclofactoría reserves the right to modify the general conditions of sale without prior notice, being able to change, delete or add both the contents and services provided through it and the way in which they appear presented or located on their servers.
These changes must be accepted by the User each time a purchase is made through the Ciclofactoría page. The members of the “Private Community of Ciclofactoria” that are not in agreement with the modifications of the general conditions, must notify it and, from the date on which the new version will come into force, they must stop using the services Ciclofactoría. In the event of any of the terms of the general conditions were illegal or unenforceable, will be null and void and applying what was agreed by the parties and failing that set out in the Spanish Civil Code.